We don’t just issue the required Landlord’s Gas safety Certificate, but we also carry out preventative maintenance on the boiler. All too many avoidable, unnecessary boiler breakdowns are caused by shoddy or incomplete servicing. 

As we are offering unlimited, free call-outs to landlords and their tenants, it’s in our interests to do everything possible to mitigate against call-outs being necessary. 

The engineer who is simply offering you a cheapish Gas Safety visit and certificate doesn’t have the same interests as us. That engineer will relish the opportunity of billable call-outs when faults arise from a blocked condensate trap or faulty electrodes, etc. 

We would argue that our superior, in-depth boiler service and overhaul will work out far more cost-effectively than the cheapest gas safety certificate you can find, and the occasional call-outs to otherwise avoidable faults.

It will also make the boiler last a little longer, putting back the day when you have to replace it. 

We provide you will a dedicated phone number to give to your tenants. They can reach us 365 days a year for help if they have a plumbing or heating problem. 

We all know that some tenants can sometimes be quite understandably a bit impatient when issues arise, so instead of them phoning you or your letting agent every 15 minutes, chasing up when the plumber is coming, they can speak to us and get their issue sorted directly, without you having to act as the go-between.

Under absolutely no circumstances would we ever carry out any chargeable work without your express written approval. However, a very high percentage of these perceived problems can be resolved over the phone. Issues like the boiler pressure needing topping up, adjustment to boiler timer / heating controls, boiler needing a Reset after a power outage, pre-payment meter having run out of credit, etc.

In this scenario, we’ll simply send you an email report after the event, letting you know a matter was reported that is now resolved.

If, however, there was a situation that required a replacement part or chargeable repair, we would not take any further action without discussing the matter with you and obtaining your express written approval to proceed. 

We fully appreciate that some tenants will require flexibility from us and plenty of advanced notice regarding annual service appointments, and we are geared up accommodate any such requirements.

However, before we devised this service for landlords and agents, we occasionally experienced situations in which the landlord / agent would ask us to carry out a service and gas safety inspection at a property, only for the tenant to not grant access on numerous occasions. 

One reason after another, as to why they couldn’t agree and appointment date and time. Later, the tenant tries to use the now expired gas safety certificate as a “justification” for withholding rent. In Possession proceedings that follow, the tenant tries to persuade the court that the landlord hadn’t provided the legally required gas safety certificate, in the hope that the court would find that the landlord had been “cheap” and would find in the tenant’s favour. 

With our plan, we can provide the tenant’s legal advisor, or indeed a court, with evidence that the service and safety inspection had already been paid for within the monthly subscription, and that therefore you were not being “cheap”. All of the correspondence with your tenant to arrange access for annual servicing is done by text message or email, so refusal of access or failure to reply can be easily documented, if required in legal proceedings. 

Usually, just forwarding the relevant information to the tenant’s legal advisor is enough to resolve the issue. 

Our field engineers understand business as well as boilers. In the event that we do ever find issue on a visit to your property, the last thing we’ll ever do is cause alarm to the tenant or give them any perceived reason to feel concerned, complain to you or otherwise cause you any unnecessary inconvenience. 

The following 2 examples illustrate the above point:

Scenario 1. We attend your property and during the visit we detect a small issue.

If we can detect and repair the issue inside 30 minutes, using no materials other than flux & solder or van stock fittings, we’ll carry out that repair at no expense to you and assure your tenant that the problem is solved. You and your agent will receive an email report letting you know that we attended a call-out but it is now dealt with. 

Scenario 2. We attend your property and detect an issue that requires replacement parts / billable work. 

In this instance, our engineer will discreetly phone in and relay the relevant information. We’ll immediately contact you (or your agent, if that’s what you specified) and discuss the recommended solution. 

Assuming you then give us authority to act, we’ll complete the repair without the tenant having had any undue inconvenience. 

For clients on our Landlord plan, we offer a range of further benefits.

We typically offer 15% to 25% off our usual charging rate for any future billable work you might order from us. 

For example, let’s imagine the day has come when you need to replace a boiler in your rental property. And installation that might be around £1950 for other customers would come in at around £1600 for you, for the same top quality job, done to the highest standards.

How do we do this? 

Simply put, we split the trade discount with you. So whether you need a new boiler, a replacement shower, or whatever, you’ll have a price advantage compared to what other customers would pay. 

Why do we offer this?

Again, a very simple answer. Our bread and butter business isn’t selling you a new boiler every 10 or 15 years, it’s collecting the 28p a day for looking after the boiler that you have already got. 

1 There is no minimum term, you are free to cancel at any time. We aim to keep you with us by keeping you happy, not by having contractual terms that require a minimum period.

2 You can nominate who you want us to contact to arrange annual servicing / gas safety certificate visits. We are happy to make these arrangement through you, through your agent or with the tenant directly. You choose at the time of joining, and you can alter the nominated person whenever you like. We will always make contact at least 3 weeks before the expiry of the current gas safety certificate to arrange a visit to re-service and renew certification. 

3 Our field engineers all use digital flue gas analysers that send reports by email. As soon as each annual service and inspection is complete, your tenant will receive a digital copy, your agent will receive a copy and you’ll also receive a copy for your records. We also keep an archive copy for your protection, meaning we can provide an additional copy should you ever need it.

4 If, at the time of joining, your current landlord gas safety certificate has more than 7 months to run, all we need from you is the completed online form and direct debit mandate putting in place. From the moment we receive notification of those documents being completed, the following benefits become active immediately:

Unlimited, free call-outs to any plumbing or heating emergency, including same-day attendance to issues to mean there is no heating or no hot water. Same-day attendance is only conditional upon the matter having been reported by 1pm. Issues reported after 1pm will be attended the following day at worst, and on the same day wherever possible.

Price discount benefits become active as soon as at least 3 monthly subscriptions have been received. 

We will simply contact your nominated person at the appropriate time to arrange the next service  and safety inspection in ample time.

5 If the current landlord gas safety certificate has less than 7 months to run we will charge you the differential at the time of booking the first service and safety inspection visit. For clarity, we set out the 2 following examples:

i At the time of joining, there is 2 months to run on the current gas safety certificate. We’ll invoice you for the equivalent of 5 monthly subscriptions at the time we book the service visit and you agree to pay any such invoice within 7 days.

ii At the time of joining, there is 6 months to run on the current gas safety certificate. We’ll invoice you for the equivalent of 1 monthly subscription at the time we book the service visit and you agree to pay any such invoice within 7 days.

Properties with less than 7 months to run on their current safety certificate still benefit from free call-outs and discounts in exactly the same way as properties referred to in Paragraph 4 above. 

6 We will provide you with a phone number you can give to your tenants. They can contact us should they experience any plumbing or heating issues. We identify each property by door number and post code, so that is all your tenant needs to quote when requesting support from us. 

We will not ever undertake any chargeable work without your express written approval. However, many issues can be resolved over the telephone, such as boiler pressure needing topping up, pre-payment meters having run out, boiler needing to be reset, etc. 

These are all issues you might otherwise pay to have someone attend, if not on our plan. 

If we can’t resolve the issue over the phone, we will attend at no cost to you or your tenant, to further investigate the issue. If the issue can be resolved quickly and easily during any such visit, there will be absolutely no charge to you or your tenant. We will simply furnish you with a written report via email.

If we cannot resolve on the spot, or if parts are required, we will consult with you via the contact means you specified to us. Again, absolutely no chargeable work will ever ne undertaken without your written approval. 

7 Each property must be on a separate direct debit. We have many landlord clients who sell a property or add to their portfolios during the course of time, so cancelling and setting up new block direct debits is administratively undesirable to us. 

8 Whatever the prevailing price is at the time of joining, that monthly subscription fee is frozen for at least 36 months, meaning that even if we implement price rises for new customers, your direct debit will remain unchanged for the remainder of your 36 month price freeze period. 

9 If your property has a gas hob / oven, these will be included in safety tests at no extra cost and included on the gas safety certificate. 

10 Vulnerable tenants. If you have a tenant who may be a vulnerable person, let us know and we’ll note this. When making service appointments or attending call-outs we’ll try to arrange for them to have a friend or relative present and our attending engineer will be made aware 

11 The prices and terms & conditions mentioned above relate to single dwellings. If the property is a HMO, please email us to advise us accordingly by telephone. 

Each of our service engineers is individually, personally Gas Safe registered. The law only requires that a business be Gas Safe registered, and that any engineers working under the umbrella of that registration have ACS (core gas safety) accreditation. We firmly believe that our policy is even more thorough, in that on every gas job we undertake, be it a service or installation, at least one operative at that job is fully Gas Safe registered in their own right.

When we carry out a first ever service at your property, the attending engineer will gather certain information about the boiler and heating system controls. For example, if a tenant contacts us with an issue, it is far easier for us to resolve minor issues over the telephone if we know the makes and models of the equipment installed. This might include talking the tenant through topping up boiler pressure, adjusting timing or temperature controls, etc. Landlords not on our plan might well pay for service visits in these circumstances, when a visit could be avoided. 

As we are not in the business of charging landlords who subscribe to our plan for visits to breakdowns / reported faults, it is in our own interests to ensure that at the point of service, we take all possible steps to lessen the likelihood of system failures from happening.

When there is a change of tenancy, your incoming tenant is welcome to call us if they are having any difficulty with heating controls. In most cases we will be able to also email them PDFs of the user instructions for the boiler and associated heating controls.

When there is a change of tenancy, we can provide the incoming tenant with an archive copy of the prevailing gas safety certificate, if the outgoing tenant hasn’t made it available.

We will always contact your tenant (or nominated contact person) at least 3 weeks prior to the expiration of a gas safety certificate, to arrange a suitable appointment to service the boiler and issue a new certificate. We may sometimes bring service dates forward from year to year, to enable us to create more efficient service rounds for our engineers. For example, if you have a property for which the service / gas safety certificate is normally due in October, but we already have numerous properties in that area that are serviced in September each year, it is sensible that we bring your property into September for its due service and certification date.

In summary, anything we can do to improve efficiency now helps to avoid price increases in the future.